![]() (hours may be different during Open Enrollment)ġ-80, or TTY 1-80 for people who are deaf, hard of hearing, or speech disabled. Check out and/or /MassHealth to verify information or call customer service:ġ-877-MA-ENROLL (1-87), or TTY 1-87 for people who are deaf, hard of hearing, or speech disabled. Double-check any information that is confusing or sounds fishy.Write down and keep a record of the name of an agent or anyone who may assist you, who he or she works for, telephone number, street address, mailing address, email address, and website.Ask questions if any information is unclear.An Enrollment Assister will never ask for compensation for the assistance they provide helping you fill out an application through the Health Connector.If you don’t see one, you can ask for it. Their state-issued Enrollment Assister certificate should be visible.When you visit an Enrollment Assister, like a Navigator, Certified Application Counselor, or Issuer Enrollment Assister:.The Health Connector website or by calling customer service are the only places to get a list of certified Enrollment Assisters for the Commonwealth of Massachusetts. You should never be asked to pay for services or help to apply for coverage through the Health Connector. ![]() The Health Connector and MassHealth have trained Enrollment Assisters across the Commonwealth to help you at no cost.Ask questions and verify the answers you get
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